The reviews for the remodeling service showcase a mix of experiences. On the positive side, customers frequently praise the company's excellent communication, professionalism, attention to detail, and quality of work, highlighting stress-free processes and satisfaction with their remodeled spaces. However, some reviews note serious concerns about customer service and communication issues, with instances of unresponsiveness and dissatisfaction. Overall, while many clients express a strong recommendation, there are notable criticisms that potential customers should consider.
5
Jun 10, 2025
We’ve been burned by remodeling contractors in the past—missed deadlines, poor workmanship, and over-promises. So when we needed to remodel our kitche...
More
We’ve been burned by remodeling contractors in the past—missed deadlines, poor workmanship, and over-promises. So when we needed to remodel our kitchen, we returned to Phx Home Remodeling, who had done a fantastic job on our bathroom a few years ago.From planning to execution, the experience was smooth and professional. Nicole did an amazing job designing our dream kitchen—she nailed the materials and layout just by reviewing our inspiration photos. Communication was excellent throughout, with quick responses via BuilderTrend, text, and phone.Steve led the construction and exceeded expectations. He kept the space clean, kept us informed daily, and thoughtfully solved any special requests along the way. His craftsmanship and work ethic really stood out and he was an absolute pleasure to work with.Midway through, we added a fireplace remodel and had all the baseboards on our first level replaced - both were handled seamlessly. Kudos to Lupe for the tile work and Dean for the baseboard installation and work on the cooktop hood.We were absolutely thrilled with the final result and got the dream kitchen we had hoped for. The entire team was skilled, respectful, and a pleasure to work with. We can, without hesitation, give Phx Home Remodeling our highest recommendation.
Less
1
Jun 05, 2025
Signed contract Jan 9 25 work to be done in 10 to 12 weeks.We gave them have the cost to do the job. Didn’t hear from them started call in May about d...
More
Signed contract Jan 9 25 work to be done in 10 to 12 weeks.We gave them have the cost to do the job. Didn’t hear from them started call in May about date. Kept getting ignored than told we were being “annoying “. In the mean time we picked out all tile bathtub toilet bowl. Well we finally got a date for June 4th. The tub, tile and toilet were not even ordered. They went out that day to get them and guess what the toilet was not in stock. Told to pick out something else. Nothing in stock I wanted it needed to be order. It will not come in time for completion date. Plus they only text (ugh) Not happy at all
Less
5
Apr 29, 2025
I had my shower remodeled with Phoenix Home Remodeling, and I couldn’t be happier with the entire experience. The project timeline was clearly communi...
More
I had my shower remodeled with Phoenix Home Remodeling, and I couldn’t be happier with the entire experience. The project timeline was clearly communicated and followed exactly as promised, which made the whole process stress-free. Their team was not only professional but also incredibly friendly and respectful every step of the way. Even after the project was completed, their follow-up and after-service support were excellent.I truly appreciate the quality of their work and their commitment to customer satisfaction. Highly recommend them to anyone looking for honest, reliable, and top-notch remodeling services!
Less
5
Apr 26, 2025
We are thrilled with the results of our kitchen and great room remodel. From the design stage through completion, the team at Phoenix Home Remodeling ...
More
We are thrilled with the results of our kitchen and great room remodel. From the design stage through completion, the team at Phoenix Home Remodeling were top notch. Communication was timely, dust was kept at a minimum, and deadlines were always met. A huge shout out to Steve, our project manager who paid more attention to detail than we could have ever asked for. We will definitely use them again for future projects. Five stars all around.
Less
5
Apr 15, 2025
We are so very happy with our bathroom remodel. Phoenix Home Remodeling worked with us from the initial redesign to the final beautiful bathroom. The...
More
We are so very happy with our bathroom remodel. Phoenix Home Remodeling worked with us from the initial redesign to the final beautiful bathroom. They helped me realize my "vision" for my bathroom - the tile work was beautiful, the shower is a work of art. Every detail -- including replacing lighting, painting, countertops, sinks -- were done with skill and all as designed. The floating shelves keeps my countertop so neat. The workers were all courteous, and it was a happy time when they were arriving everyday to transform the upstairs bathroom. Always communicating with us when they would arrive, next steps, consulting on final touches. A beautiful experience and bathroom resulted.
Less
5
Apr 14, 2025
This company is incredible!!!! I do my homework when it comes to home remodeling and renovation (I learned the hard way). I chose this company after a...
More
This company is incredible!!!! I do my homework when it comes to home remodeling and renovation (I learned the hard way). I chose this company after a TON of research and I am so glad that I did. This is a small family company that is run by two brothers. They are honest, personable, and fantastic communicators AND listeners! I had the company remodel our bathroom and turn our guest room into an ensuite. The first part of the job was measuring, then designing, and then they started work. The designer was wonderful! She helped my vision come to life in ways that I really did not expect were possible. I wanted my bathroom to have a claw foot tub, tiled shower with frosted glass, gold accents everywhere, and the entire space to feel like a Mediterranean palace. I also wanted to do it on a budget...yeah :). They delivered to an extent that I cannot even describe with words. I wanted a steam shower but could not afford the plumbing costs to install it. They took the frosted glass to the ceiling and created a "window" at the top that opens and closes to keep in and release steam depending on the position that you put it in. I got my steam shower but without the higher cost! They found me the most gorgeous tub and it absolutely fit my vision and blended perfectly with all other aspects of the bathroom. When I told them that I wanted sinks from Morocco, mirrors from Turkey, and drawer and cabinet pulls off of Etsy - they told me to pick what I wanted and send them the specs. There was no discouragement related to making things work. They were constantly willing to alter and change plans based on my "finds" and "whims" :). The designer would even contact me with her own "finds" that she felt I would like. She would often do this well outside of working hours. Everything I wanted was considered and they actively sought high quality items that fit my budget. They also turned our guest room into an ensuite and I was worried about the cost since I had just done the bathroom. They basically would ask me: 1) what do you want to do? 2) what do you ideally want to spend? Once I talked to them about that, they would tell me costs and give me options. For example, they would say if I cut this out or did the project in this other way then it would reduce costs by X dollars and I would still basically get what I want. They would ask what I might be negotiable on and what I had to have and then they always made it happen! Let me add, I know that people say to never tell your number because contractors will take advantage, etc. My experience was not like that at all. They offered me so many options and worked so closely with me on price in order to ensure that my vision was accomplished but within my budget. They also updated the site related to my project every single day. I have used companies before that have such tools but never ever use them! Not this company - I could follow everything as it happened. In addition to all of the above, let me address the workers they use. I was blown away by the professionalism, knowledge, and incredibly polite demeanor of each of them. These individuals were the most professional folks I have ever worked with! If I were ever going to build as house from the ground up, I would pray to find folks like these. They were all also super kind and understanding of my kids being around, our cat, etc. We were there every day that they worked and it did not bother them at all. They also ALWAYS left the place clean both inside of the house and outside as well. By the time the project was done, they all felt like friends of our family. In the future, I plan on getting my kitchen and other bathrooms remodeled and this is my company! I HIGHLY recommend this company. I absolutely LOVE the remodels and want to thank them for being such an awesome group of professionals. If you are looking to remodel or do renovations, this is your company!
Less
5
Apr 08, 2025
PHR were great to work with for my kitchen remodel. I was impressed with their communication, always keeping me informed and always telling me ahead o...
More
PHR were great to work with for my kitchen remodel. I was impressed with their communication, always keeping me informed and always telling me ahead of time who would be coming to my house and at what time. And they were always punctual, considerate, and respectful of my home. I found this company easy to work with, and the whole remodel process was so smooth and uneventful. I am very happy I chose them for my kitchen remodel.
Less
5
Mar 05, 2025
These folks are incredible! Worth every penny. They tout their process and for good reason- they hit every date and delivered an awesome product. The ...
More
These folks are incredible! Worth every penny. They tout their process and for good reason- they hit every date and delivered an awesome product. The designer was helpful, the costs easy to understand. Every person I worked with was conscientious, on time, very communicative, and did good work. Special shout out to Steve, super nice guy
Less