Total Rating and Reviews
4.90
158 reviews
AI Summary
The reviews highlight exceptional communication, professionalism, and a structured approach to remodeling projects offered by the service. Customers appreciate the team's responsiveness and attention to detail, which leads to well-executed designs. However, there are a few negative experiences related to customer service and project issues, indicating that experiences may vary. Overall, many customers express high satisfaction and recommend the service for home renovations.
5
We are so very happy with our bathroom remodel. Phoenix Home Remodeling worked with us from the initial redesign to the final beautiful bathroom. The... More
We are so very happy with our bathroom remodel. Phoenix Home Remodeling worked with us from the initial redesign to the final beautiful bathroom. They helped me realize my "vision" for my bathroom - the tile work was beautiful, the shower is a work of art. Every detail -- including replacing lighting, painting, countertops, sinks -- were done with skill and all as designed. The floating shelves keeps my countertop so neat. The workers were all courteous, and it was a happy time when they were arriving everyday to transform the upstairs bathroom. Always communicating with us when they would arrive, next steps, consulting on final touches. A beautiful experience and bathroom resulted. Less
5
This company is incredible!!!! I do my homework when it comes to home remodeling and renovation (I learned the hard way). I chose this company after a... More
This company is incredible!!!! I do my homework when it comes to home remodeling and renovation (I learned the hard way). I chose this company after a TON of research and I am so glad that I did. This is a small family company that is run by two brothers. They are honest, personable, and fantastic communicators AND listeners! I had the company remodel our bathroom and turn our guest room into an ensuite. The first part of the job was measuring, then designing, and then they started work. The designer was wonderful! She helped my vision come to life in ways that I really did not expect were possible. I wanted my bathroom to have a claw foot tub, tiled shower with frosted glass, gold accents everywhere, and the entire space to feel like a Mediterranean palace. I also wanted to do it on a budget...yeah :). They delivered to an extent that I cannot even describe with words. I wanted a steam shower but could not afford the plumbing costs to install it. They took the frosted glass to the ceiling and created a "window" at the top that opens and closes to keep in and release steam depending on the position that you put it in. I got my steam shower but without the higher cost! They found me the most gorgeous tub and it absolutely fit my vision and blended perfectly with all other aspects of the bathroom. When I told them that I wanted sinks from Morocco, mirrors from Turkey, and drawer and cabinet pulls off of Etsy - they told me to pick what I wanted and send them the specs. There was no discouragement related to making things work. They were constantly willing to alter and change plans based on my "finds" and "whims" :). The designer would even contact me with her own "finds" that she felt I would like. She would often do this well outside of working hours. Everything I wanted was considered and they actively sought high quality items that fit my budget. They also turned our guest room into an ensuite and I was worried about the cost since I had just done the bathroom. They basically would ask me: 1) what do you want to do? 2) what do you ideally want to spend? Once I talked to them about that, they would tell me costs and give me options. For example, they would say if I cut this out or did the project in this other way then it would reduce costs by X dollars and I would still basically get what I want. They would ask what I might be negotiable on and what I had to have and then they always made it happen! Let me add, I know that people say to never tell your number because contractors will take advantage, etc. My experience was not like that at all. They offered me so many options and worked so closely with me on price in order to ensure that my vision was accomplished but within my budget. They also updated the site related to my project every single day. I have used companies before that have such tools but never ever use them! Not this company - I could follow everything as it happened. In addition to all of the above, let me address the workers they use. I was blown away by the professionalism, knowledge, and incredibly polite demeanor of each of them. These individuals were the most professional folks I have ever worked with! If I were ever going to build as house from the ground up, I would pray to find folks like these. They were all also super kind and understanding of my kids being around, our cat, etc. We were there every day that they worked and it did not bother them at all. They also ALWAYS left the place clean both inside of the house and outside as well. By the time the project was done, they all felt like friends of our family. In the future, I plan on getting my kitchen and other bathrooms remodeled and this is my company! I HIGHLY recommend this company. I absolutely LOVE the remodels and want to thank them for being such an awesome group of professionals. If you are looking to remodel or do renovations, this is your company! Less
5
PHR were great to work with for my kitchen remodel. I was impressed with their communication, always keeping me informed and always telling me ahead o... More
PHR were great to work with for my kitchen remodel. I was impressed with their communication, always keeping me informed and always telling me ahead of time who would be coming to my house and at what time. And they were always punctual, considerate, and respectful of my home. I found this company easy to work with, and the whole remodel process was so smooth and uneventful. I am very happy I chose them for my kitchen remodel. Less
5
These folks are incredible! Worth every penny. They tout their process and for good reason- they hit every date and delivered an awesome product. The ... More
These folks are incredible! Worth every penny. They tout their process and for good reason- they hit every date and delivered an awesome product. The designer was helpful, the costs easy to understand. Every person I worked with was conscientious, on time, very communicative, and did good work. Special shout out to Steve, super nice guy Less
2
They did an effluent job on the kitchen. We ran into trouble. They responded nastily (they got there money ! and can't recommend them. I don't want to... More
They did an effluent job on the kitchen. We ran into trouble. They responded nastily (they got there money ! and can't recommend them. I don't want to get into nasty text war. I cannot reccomend them. Less
5
We worked with Phx Home Remodeling to remodel our kitchen and primary bathroom. From start to finish they were amazing to work with! Not only do I abs... More
We worked with Phx Home Remodeling to remodel our kitchen and primary bathroom. From start to finish they were amazing to work with! Not only do I absolutely LOVE my kitchen and bathroom, I also enjoyed everyone we worked with! Looking forward to working with them again in our next project! Less
1
Horrible customer service!
5
We went with Phoenix Home Remodeling to remodel our two bathrooms and to expand our pantry and we could not be happier! They made the process so easy ... More
We went with Phoenix Home Remodeling to remodel our two bathrooms and to expand our pantry and we could not be happier! They made the process so easy and everyone that came into our house was so nice and respectful and they took extra care in making sure everything was clean. The quality of work/attention to detail was phenomenal. They took such care that they noticed a small dent in our wall from our move in ( not something they did) and they filled it in and fixed it for us when doing the drywall. I really appreciated the open communication and if I ever had questions they responded immediately. We had an issue with a hand held part a month after they finished and when I reached out they came out so quickly to resolve the issue. I have other areas I want remodeled In our home and I will absolutely be reaching out to them again. I cannot recommend them enough! If you’re in the market for any remodel, please go with Phoenix Home Remodeling! Less